Terms of Service

Terms of Service

Welcome to Authentic Chebakia. By accessing and using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchases or using our site. If you do not agree with these terms, please refrain from using our services.

1. General Information

Authentic Chebakia is a UK-based company specializing in Moroccan sweets, specifically chebakia. By placing an order on our website, you confirm that you are entering into a legally binding agreement with us.

We reserve the right to change, modify, or update these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting. Please review these terms regularly to ensure you are aware of any updates.

2. Product Availability

While we make every effort to ensure that our products are available for purchase, we cannot guarantee stock availability. In the event that an item is out of stock, we will notify you as soon as possible and offer alternatives or a full refund.

3. Ordering & Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This does not guarantee that the order will be processed until payment is confirmed.

  • Payment Methods: We accept major credit and debit cards and other secure payment methods. Payments must be made at the time of order, and we will process your order once payment is confirmed.

  • Pricing: All prices are listed in GBP (£) and include VAT. Shipping charges will be calculated during checkout.

4. Shipping & Delivery

Please refer to our Shipping Information page for details regarding shipping methods, delivery times, and costs.

  • Order Processing: Orders will be processed within 1-2 business days.
  • Shipping Delays: While we aim to deliver orders promptly, we cannot be held responsible for delays caused by third-party carriers or external factors.

5. Returns & Refunds

We want you to be satisfied with your purchase, but due to the perishable nature of our products, we are unable to accept returns for food items. However, if your order arrives damaged or you receive the wrong item, please contact us within 5 days of receiving your order, and we will resolve the issue promptly.

  • Refunds: In the case of damaged or incorrect orders, refunds or replacements will be offered. We reserve the right to request photographic evidence of the issue.

6. Customer Responsibility

By placing an order with us, you agree to provide accurate and up-to-date information, including your shipping address and payment details. We are not responsible for any delays or errors caused by incorrect or incomplete information provided by the customer.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Authentic Chebakia and is protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Privacy Policy

We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Limitation of Liability

To the fullest extent permitted by law, Authentic Chebakia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our liability is limited to the total amount paid by you for the purchase of goods.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us

If you have any questions or concerns about these Terms of Service or any other aspect of our business, please feel free to contact us:

Email: teacheyassine5@gmail.com
Phone: +44 07554634986
Address: 97 Cherry Street, S2 4FF , Sheffield 

By using our website and placing an order, you agree to the Terms of Service outlined above. We appreciate your business and strive to provide you with the best possible experience!