Refunds

Refund Policy

At Authentic Chebakia, we are committed to ensuring your satisfaction with our products. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund policy below:

1. Returns
We want you to enjoy your purchase, but if for any reason you are not completely satisfied, you may request a return within 10 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must provide proof of purchase (order confirmation or receipt).

2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:

• Opened or used food items, including chebakia and other baked goods.
• Custom-made or personalized items.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 4-7 business days.
Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs unless the product is defective or an error occurs on our part.

4. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us at teacheyassine5@gmail.com within 48 hours of receiving the product. We will gladly assist you with a return or exchange and cover any return shipping costs.

6. Contact Us
For any questions regarding returns or refunds, please contact us at teacheyassine5@gmail.com

Thank you for choosing Authentic Chebakia!